Case Qualification Specialist, Illinois

Overview

This role supports a nationally scaling, fully integrated personal injury practice. The position focuses on reviewing and handling “exception” intake cases—calls where the intake form does not provide enough information to determine whether the firm should sign the matter.

You will work closely with a managing attorney in your state to refine intake criteria over time, help prospective clients and families through difficult circumstances, and provide clear recommendations on whether to sign, refer, or decline.

Responsibilities

• Review exception cases and investigate injuries, liability, and red flags.
• Identify potential commercial vehicle involvement and catastrophic or high-value claims.
• Conduct intake conversations with empathy and ask targeted follow-up questions.
• Provide the managing attorney with a clear recommendation (sign, refer, or decline) and support that recommendation with reasoning.
• Document all case details in Filevine and the firm’s intake systems, ensuring signed cases are handed off cleanly.
• Review intake calls and recommend improvements to agent training and the intake questionnaire.
• Proactively follow up with escalated clients to address concerns, improve satisfaction, and help prevent client-initiated case withdrawals.

Requirements

• 5 or more years of personal injury law experience.
• Exceptional written and verbal communication, including comfort speaking with seriously injured clients and grieving families.
• Strong critical thinking and attention to detail.
• Consistent follow-through in a fast-moving environment.

Preferred Qualifications

• Paralegal experience.
• Candidate lives in IL, but not required.
• Bilingual in Spanish.

Compensation & Benefits

• Base salary: $60,000–$80,000 commensurate with experience.
• Benefits include:
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • HSA
  • Life insurance
  • Disability coverage
  • Paid time off
  • Parental leave
• Compensation ranges may vary by geography based on local market rates and cost of labor.

Location

Fully remote. This is a full-time employee position and is not open to independent contractor or consulting arrangements. Compensation is determined by the location where the work is performed and is subject to applicable local law.

Equal Opportunity Employer

The employer is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

AI Use in Screening

Each affiliated entity may use artificial intelligence (AI) and automated decision-making tools to assist in screening and evaluating candidates, including whether to advance a candidate in the application process. These tools assess job-related qualifications and characteristics—such as work experience, education, and skills relevant to the position—based on information provided in application materials. All adverse decisions affecting candidacy are reviewed by a human member of Talent Acquisition before being finalized; AI does not make the final decision.