Court Coverage Specialist

Overview

This Operations Associate role on the Coverage team involves securing attorney coverage on short deadlines for court hearings. You will own a live book of open hearings and coordinate with attorneys using phone, text, and email to confirm coverage before the hearing date.

The position is full-time and pays $20–$22/hour (no sales commission). Your starting rate depends on experience.

Responsibilities

• Secure attorney coverage on a deadline by working an active portfolio of open court hearings daily via phone, text, and email.
• Negotiate fees in real time, handling counteroffers and extending above-standard offers when market conditions are tight while protecting margin.
• Triage a fast-moving pipeline by prioritizing competing hearings and making quick, sound judgment calls; clearly explain reasoning to the team.
• Manage last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset.
• Onboard and support attorneys by walking them through how coverage works, answering questions, and serving as a go-to contact.
• Keep law firms informed by updating clients on hearing status to build trust and prevent surprises.
• Maintain accurate records by logging activity, confirming assignments, and keeping the pipeline up to date.
• Identify recurring coverage gaps and contribute ideas during daily huddles and team meetings to improve the process.

Requirements

• 1+ year in a role requiring high-volume phone outreach or direct negotiation (examples: inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service).
• Comfortable and efficient communicating by phone, with strong verbal and written communication.
• Strong organization skills and the ability to manage many open items at once without missing details.
• Calm and decisive under deadline pressure.
• Tech-comfortable and able to quickly learn new platforms.
• High school diploma or equivalent.

Preferred Qualifications

• Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment.
• A track record of hitting or exceeding KPIs in a metrics-driven role.
• Familiarity with CRM or scheduling tools.
• Exposure to legal, court, or collections operations.
• Comfortable on Mac OS and Google Workspace.

Compensation & Benefits

• Pay: $20–$22 per hour (full hourly range; no sales commission). Starting rate depends on experience.
• Growth opportunity: promotions from within to a defined ladder toward senior specialist and supervisor roles.
• Health, Dental, and Vision Insurance
• 401(k) with Company Matching
• Paid Time Off
• 7 Paid Company Holidays
• 4 Floating Holidays per Year
• Life Insurance and AD&D Insurance
• Long-Term Disability
• Health Care Reimbursement Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Pet Insurance

Location & Schedule

• Schedule: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)
• Location: Remote (Iowa)
• Job type: Full-time

Equal Opportunity Employer

An equal opportunity employer committed to an inclusive environment. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants who need support during the application or interview process.