Court Coverage Specialist

Overview

This Operations Associate role involves securing attorney coverage on short notice for court hearings. You will manage a live portfolio of open hearings and coordinate directly with attorneys and law-firm clients using phone, text, and email to lock in coverage before deadlines.

The position is fast-paced and metrics-driven, combining dispatch-like coordination with negotiation, relationship management, and pipeline oversight.

Responsibilities

• Maintain a live book of court hearings and work assigned hearings daily by phone, text, and email to secure attorney coverage before hearing dates.
• Negotiate fees in real time, including holding your position on pricing, addressing counteroffers, and extending above-standard offers when market conditions require it—while protecting margin.
• Triage a fast-moving pipeline by prioritizing competing hearings and making quick, informed judgment calls.
• Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first approach.
• Onboard and support attorneys by walking new attorneys through how coverage works, answering questions, and serving as a go-to contact.
• Keep law-firm clients informed by updating hearing status to build trust and prevent surprises.
• Keep data accurate by logging activity, confirming assignments, and maintaining an up-to-date pipeline.
• Identify recurring coverage gaps and contribute ideas during daily huddles and team meetings.

Requirements

• 1+ year of experience in a role requiring high-volume phone outreach or direct negotiation. Examples include inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.
• Strong verbal and written communication; comfortable and efficient on the phone.
• Highly organized with the ability to manage many open items at once without missing details.
• Calm and decisive under deadline pressure; able to make the call and keep moving.
• Tech-comfortable and quick to learn new platforms.
• High school diploma or equivalent.

Preferred Qualifications

• Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment.
• A track record of hitting or exceeding KPIs in a metrics-driven role.
• Familiarity with CRM or scheduling tools.
• Exposure to legal, court, or collections operations.
• Comfort with Mac OS and Google Workspace.

Compensation & Benefits

• Pay: $20–$22 per hour (full hourly range; no sales commission). Starting rate depends on experience.
• Health, Dental, and Vision Insurance
• 401(k) with Company Matching
• Paid Time Off
• 7 Paid Company Holidays
• 4 Floating Holidays per Year
• Life Insurance and AD&D Insurance
• Long-Term Disability
• Health Care Reimbursement Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Pet Insurance

Location & Schedule

• Job type: Full-time
• Location: Remote (Alabama)
• Schedule: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)

Equal Opportunity

The employer is an equal opportunity employer and is committed to an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants who need them during the application or interview process.