Court Coverage Specialist

Overview

This Operations Associate role involves securing attorney coverage on short deadlines for upcoming court hearings. You will manage a live portfolio of open hearings and coordinate with attorneys and law-firm clients using phone, text, and email to ensure coverage is confirmed before the hearing date.

Responsibilities

• Maintain ownership of a live book of open court hearings and work them daily via phone, text, and email to secure the right attorney.
• Negotiate fees in real time, handle counteroffers, and extend above-standard offers when a market is tight—protecting margin while reaching “yes.”
• Triage a fast-moving pipeline by prioritizing competing hearings, making quick, sound judgment calls, and clearly explaining decisions to the team.
• Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first approach.
• Onboard and support attorneys by walking through process and answering questions so they continue to accept coverage.
• Keep law-firm clients updated on hearing status to build trust and prevent surprises.
• Keep data accurate by logging activity, confirming assignments, and maintaining pipeline records.
• Identify recurring coverage gaps and share improvement ideas during daily huddles and team meetings.
• Measure performance against daily operational metrics, including speed of coverage, dropped hearings, booking efficiency, and adherence to cost targets.

Requirements

• 1+ year in a role requiring high-volume phone outreach or direct negotiation (examples: inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service).
• Strong phone and written communication skills.
• Highly organized with the ability to manage many open items without missing details.
• Calm and decisive under deadline pressure.
• Comfortable and quick to learn new platforms.
• High school diploma or equivalent.

Preferred Qualifications

• Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment.
• Track record of hitting or exceeding KPIs in a metrics-driven role.
• Familiarity with CRM or scheduling tools.
• Exposure to legal, court, or collections operations.
• Comfort with Mac OS and Google Workspace.

Compensation & Benefits

• Pay: $20–$22/hour (full hourly range; there is no sales commission). Starting rate depends on experience.
• Benefits:
  • Health, Dental, and Vision Insurance
  • 401(k) with Company Matching
  • Paid Time Off
  • 7 Paid Company Holidays
  • 4 Floating Holidays per Year
  • Life Insurance and AD&D Insurance
  • Long-Term Disability
  • Health Care Reimbursement Flexible Spending Account (FSA)
  • Dependent Care Flexible Spending Account
  • Employee Assistance Program (EAP)
  • Pet Insurance
• Growth opportunities: Promotion from within with a defined ladder toward senior specialist and supervisor roles.

Location & Schedule

• Job type: Full-time
• Schedule: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)
• Location: Remote (North Dakota)

Equal Opportunity

The organization is an equal opportunity employer and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants needing help during the application or interview process.