`V108-Case Manager- Personal Injury Case Manager

Overview

This role supports a personal injury legal team through the medical records and billing workflow. Responsibilities include coordinating the collection, review, organization, and management of medical records and billing documentation needed for case development and preparation.

You will communicate with medical providers, insurance companies, clients, and the legal team to resolve outstanding requests and maintain accurate case information. Consistent follow-up helps reduce delays and ensures attorneys have complete, reliable documentation available.

Responsibilities

• Track medical record and billing requests throughout the case lifecycle
• Order medical records and upload documentation into Filevine
• Collect updates regarding outstanding medical bills
• Create medical provider charts after completing the required training
• Ensure medical documentation is organized and readily available to support attorneys and the legal team
• Flag missing information and potential discrepancies for legal team review
• Complete final billing follow-up before a demand is submitted
• Provide consistent status updates regarding medical documentation
• Contact medical providers to verify outstanding bills and confirm that balances are accurate as cases progress
• Communicate with medical providers, insurance companies, clients, and relevant parties regarding outstanding records and bills
• Review medical records and billing documentation to confirm information is complete and accurate
• Maintain accurate, organized medical documentation in the case management system
• Identify missing information and documentation requiring additional requests
• Follow up with medical providers and clients regarding outstanding or missing medical records and bills

Requirements

• Work Schedule: Monday through Friday, 8:00 AM to 5:00 PM EDT
• Experience with case management, medical records, medical billing, legal support, healthcare administration, or a related field
• Experience requesting, reviewing, organizing, and maintaining medical records and billing documentation
• Ability to communicate professionally with medical providers, insurance companies, clients, attorneys, and legal team members
• Strong ability to follow up on outstanding requests and maintain accurate status updates
• Ability to identify missing, incomplete, or inconsistent information in medical and billing documentation
• Ability to verify outstanding medical bills and confirm accurate balances as cases progress
• Experience maintaining organized and accurate records in a case management system
• Ability to manage multiple documentation requests while maintaining accuracy and organization
• Required software and tools: Filevine

Preferred Qualifications

• Background supporting personal injury case work

Compensation & Benefits

• Monthly Compensation: 1,220 to 1,320 USD

Location

• Remote work with US-based employers

Required Skills

• Medical records management
• Medical billing documentation
• Case management
• Personal injury case support
• Document review and organization
• Records request coordination
• Provider, client, and insurance company communication
• Billing verification
• Data accuracy and quality control
• Case documentation and status tracking
• Follow-up, written and verbal communication
• Attention to detail, organization, proactivity, reliability
• Time management, problem solving, collaboration

Application Process

• The application process involves multiple stages; candidates must pass each stage to move forward.