Court Coverage Specialist
Overview
This role involves securing court hearing coverage on short notice and maintaining clear communication among attorneys and law-firm clients. You will manage a live book of open court hearings and coordinate coverage through phone outreach, text, and email—negotiating fees in real time when needed, triaging urgent scheduling needs, and keeping records accurate.
Responsibilities
- Own a live portfolio of open court hearings and work that pipeline daily to secure the right attorney before the hearing date
- Negotiate fees in real time, handle counteroffers, and extend above-standard offers when a market is tight while protecting margin
- Triage a fast-moving pipeline by prioritizing competing hearings and making quick, well-reasoned decisions
- Handle last-minute changes, cancellations, and urgent coverage gaps using a solutions-first approach
- Onboard and support attorneys by walking them through how the workflow works and serving as a go-to point of contact
- Keep law-firm clients updated on hearing status to build trust and prevent surprises
- Maintain clean, accurate records by logging activity, confirming assignments, and keeping the pipeline up to date
- Identify recurring coverage gaps and contribute ideas during daily huddles and team meetings
Requirements
- 1+ year in a role requiring high-volume phone outreach or direct negotiation (examples include inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service)
- Strong verbal and written communication; comfortable and efficient on the phone
- Highly organized with the ability to manage many open items at once
- Calm and decisive under deadline pressure
- Tech-comfortable; able to learn new platforms quickly
- High school diploma or equivalent
Preferred Qualifications
- Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment
- Demonstrated history of hitting or exceeding KPIs in a metrics-driven role
- Familiarity with CRM or scheduling tools
- Exposure to legal, court, or collections operations
- Comfort with Mac OS and Google Workspace
Compensation & Benefits
- Pay: $20–$22 per hour (full hourly range; no sales commission). Starting rate depends on experience.
- Health, Dental, and Vision Insurance
- 401(k) with Company Matching
- Paid Time Off
- 7 Paid Company Holidays
- 4 Floating Holidays per Year
- Life Insurance and AD&D Insurance
- Long-Term Disability
- Health Care Reimbursement Flexible Spending Account (FSA)
- Dependent Care Flexible Spending Account
- Employee Assistance Program (EAP)
- Pet Insurance
Location & Schedule
- Location: Remote (Arkansas)
- Schedule: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)
- Job type: Full-time
Equal Opportunity Statement
The employer is an equal opportunity employer. Diversity is celebrated, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If a reasonable accommodation is needed to participate in the application or interview process, applicants should request one.