Court Coverage Specialist

Overview

This Operations Associate role supports coverage for court hearings on short notice. You will manage a live portfolio of open hearings and contact attorneys via phone, text, and email to secure coverage before deadlines.

The position is fast-paced and metrics-driven, combining elements of dispatching, fee negotiation, and ongoing coordination with attorneys and client law firms.

Responsibilities

• Maintain and work a live book of court hearings, contacting attorneys daily to secure assignments before the hearing date.
• Negotiate fees in real time, handle counteroffers, and extend above-standard offers when the market is tight—while protecting margin.
• Triage a fast-moving pipeline by prioritizing competing hearings and making quick, sound judgment calls.
• Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first approach.
• Onboard and support attorneys by walking them through how coverage works and serving as their go-to contact.
• Keep client law firms updated on hearing status to build trust and prevent surprises.
• Maintain accurate records by logging activity, confirming assignments, and keeping pipeline data up to date.
• Identify recurring coverage gaps and contribute ideas to improve daily workflows through team huddles and meetings.

Requirements

• 1+ year in a role requiring high-volume phone outreach or direct negotiation (examples: inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service).
• Strong verbal and written communication skills; comfortable and efficient on the phone.
• Highly organized with the ability to manage many open items at once without missing details.
• Calm and decisive under deadline pressure; able to make and execute decisions quickly.
• Tech-comfortable and able to learn new platforms quickly.
• High school diploma or equivalent.

Preferred Qualifications

• Experience in staffing, dispatch, gig-platform operations, or a high-volume call center/outbound environment.
• A track record of hitting or exceeding KPIs in a metrics-driven role.
• Familiarity with CRM or scheduling tools.
• Exposure to legal, court, or collections operations.
• Comfortable working with Mac OS and Google Workspace.

Compensation & Benefits

• Pay: $20–$22/hour (full hourly range; no sales commission). Starting rate depends on experience.
• Growth path with internal promotion toward senior specialist and supervisor roles.
• Health, Dental, and Vision Insurance
• 401(k) with Company Matching
• Paid Time Off
• 7 Paid Company Holidays
• 4 Floating Holidays per Year
• Life Insurance and AD&D Insurance
• Long-Term Disability
• Health Care Reimbursement Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Pet Insurance

Location & Schedule

• Job type: Full-time
• Location: Remote (Indiana)
• Schedule: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)

Equal Opportunity Statement

The employer is an equal opportunity employer and is committed to creating an inclusive environment. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants needing support during the application or interview process.