Court Coverage Specialist

Overview

Operations Associate, Coverage

This full-time role involves securing court hearing coverage on short notice by managing a live portfolio of hearings and coordinating with attorneys in real time. You will work through phone, text, and email to lock in attorney coverage before deadlines.

Pay range: $20–$22/hour (full hourly range; no sales commission). Starting rate depends on experience.

Responsibilities

• Maintain a live book of open court hearings and work those hearings daily via phone, text, and email to secure the right attorney before the hearing date.
• Negotiate fees in real time, including handling counteroffers and extending above-standard offers when a market is tight, while protecting margin.
• Triage a fast-moving pipeline by prioritizing competing hearings and making quick, sound judgment calls.
• Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset.
• Onboard and support attorneys by walking new attorneys through how the coverage process works and serving as their go-to contact.
• Keep law-firm clients updated on hearing status to build trust and prevent surprises.
• Keep data accurate by logging activity, confirming assignments, and maintaining an up-to-date pipeline.
• Identify recurring coverage gaps and contribute ideas to daily huddles and team meetings.

Requirements

• 1+ year in a role requiring high-volume phone outreach or direct negotiation (examples: inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service).
• Strong verbal and written communication; comfortable and efficient on the phone.
• Highly organized with the ability to manage many open items at once without missing details.
• Calm and decisive under deadline pressure.
• Tech-comfortable and quick to learn new platforms.
• High school diploma or equivalent.

Preferred Qualifications

• Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment.
• Demonstrated experience hitting or exceeding KPIs in a metrics-driven role.
• Familiarity with CRM or scheduling tools.
• Exposure to legal, court, or collections operations.
• Comfortable on Mac OS and Google Workspace.

Compensation & Benefits

• Pay: $20–$22 per hour (no sales commission). Starting rate depends on experience.
• Growth: promoted from within; strong Operations Associates can move up a defined ladder toward senior specialist and supervisor roles.
• Benefits:
  • Health, Dental, and Vision Insurance
  • 401(k) with Company Matching
  • Paid Time Off
  • 7 Paid Company Holidays
  • 4 Floating Holidays per Year
  • Life Insurance and AD&D Insurance
  • Long-Term Disability
  • Health Care Reimbursement Flexible Spending Account (FSA)
  • Dependent Care Flexible Spending Account
  • Employee Assistance Program (EAP)
  • Pet Insurance

Location & Schedule

• Location: Remote (Kentucky)
• Schedule: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)
• Job type: Full-time

Equal Opportunity

Equal opportunity employer. Consideration is provided without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants needing support during the application or interview process.