Legal Operations Lead, Contract Systems

Overview

A legal operations team is seeking a Legal Operations Lead, Contract Systems to help scale contracting systems, AI-enabled workflows, and global template governance operations. This role involves supporting and owning workstreams related to contract systems optimization, workflow administration, AI tooling rollout, metadata readiness, testing, and implementation coordination.

Responsibilities

• Support and own workstreams within AI-enabled contracting tool implementation, including requirements documentation, testing coordination, rollout support, adoption tracking, and continuous improvement.
• Administer and optimize contract lifecycle management environment, including workflow, intake, repository, metadata, and AI configuration updates.
• Partner with vendor technical teams, engineers, data systems, GTM, Sales Ops, Deal Desk, and legal stakeholders to document integration requirements, support field/data mapping, coordinate testing, and track implementation dependencies.
• Manage global contract template governance processes such as template change management, repository oversight, clause metadata, version tracking, and governance documentation.
• Translate legal and business requirements into workflow requirements, metadata structures, field mappings, implementation plans, test scenarios, and reporting processes.
• Coordinate user acceptance testing (UAT), smoke testing, go-live readiness, post-launch issue tracking, training materials, status updates, and stakeholder communications.
• Develop implementation plans, training materials, status updates, and communications for legal technology and contract operations initiatives.

Requirements

• 4+ years of experience in legal operations, contract operations, legal technology, technical program management, or systems implementation.
• Hands-on experience supporting contract lifecycle management (CLM), workflow, intake, repository, or business systems administration.
• Ability to translate legal and business requirements into technical workflows, metadata structures, and implementation plans.
• Strong project and change management skills with the ability to lead cross-functional initiatives in fast-paced environments.
• Experience partnering with vendor technical teams, engineers, and data stakeholders on integrations, testing, and rollout planning.
• Familiarity with enterprise systems such as Ironclad, Salesforce, Databricks, Snowflake, or similar platforms, including supporting integrations, API configurations, data mappings, testing, and rollout planning.
• Clear communication skills across legal, business, and technical audiences to drive alignment among stakeholders.

Compensation & Benefits

• Base salary range within the United States (including Illinois and Colorado): $105,400 to $155,000 USD, localized based on work location and determined by skills, experience, qualifications, and market conditions.
• Opportunities for equity grants.
• Comprehensive benefits package including:
  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • Wellness benefits
  • Commuter benefits match
  • Paid time off and paid sick leave compliant with applicable laws
  • Medical, dental, and vision insurance
  • 11 paid holidays
  • Disability and basic life insurance
  • Family-forming assistance
  • Mental health program

Paid Time Off Details

• Salaried roles: flexible paid time off/vacation plus 80 hours of paid sick time per year.
• Hourly roles: vacation accrued at approximately 1 hour per 25.97 hours worked; paid sick time accrued at 1 hour per 30 hours worked.

Location

This role may be 100% remote or hybrid from one of the organization's office locations.

Additional Information

Applications are accepted on an ongoing basis.

The organization is committed to diversity and inclusion and prohibits discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, veteran status, or other protected categories. Candidates from diverse backgrounds are strongly encouraged to apply.

Reasonable accommodations are available upon request during the recruitment process.