Service Contract Manager

Overview

This remote Business Development / Contract Manager role supports the service team and plays a key customer-facing part in developing and maintaining service contracts for North America and South America.

Responsibilities

• Review service requirements within MSA and LTSA with customers.
• Coordinate with the Sales team on non-standard contract terms.
• Manage, review, and coordinate contract changes or proposed edits.
• Review service pricing with the Service Management team and create standard price sheets for service offers.
• Coordinate with Operations and Maintenance departments on special requirements for O&M service agreements for PV and battery storage solutions.
• Coordinate with the internal legal department regarding service contract details and interpretation.
• Ensure SOW scope elements and supporting exhibits reflect costs captured in the final fee development exercise.
• Seek confirmation of approvals for bespoke scope elements and changes to standard scope language.
• Assist with maintaining and updating terms and conditions for Base Agreements, supporting exhibits, and other contract documents.
• Work with Service and Sales team members to identify best practices and recommend process improvements.
• Create and maintain databases containing service and O&M contract requirements.
• Present final contracts to the Service organization to ensure contract requirements are achievable.
• Serve as part of the escalation path for customer contract changes or issues.
• Maintain strong communication to anticipate issues and new requirements.
• Coordinate with other departments to obtain spare parts lists, manuals, and documentation to be provided to customers.
• Collaborate with the Service team on new markets and potential service offers.

Requirements

• Minimum 3 years of sales administration and management experience.
• Minimum 3 years of contract management experience.
• Previous experience in Service and renewable industry is a plus.
• Ability to travel with sales as needed to provide sales support.
• Minimal bachelor’s degree in Business Management or similar.
• Up to 25% travel.

Qualifications

• Familiarity with global service organization structures and service contracts.
• Ability to manage customers in different countries with different expectations.
• Strong written and oral communication skills.
• Detail-oriented with the ability to understand nuances of opportunities and dependent services.
• Analytical self-starter with strong attention to detail.
• Ability to work under pressure and tight schedules.
• Ability to work in a fast-paced, dynamic, multicultural environment.
• Good understanding of sales and project execution processes.
• Strong organizational and problem-solving skills; able to manage multiple complex projects across diverse areas.
• Proficient with MS Office (particularly Excel and PowerPoint) and/or other software.

Preferred Qualifications

• Previous experience in Service and renewable industry.

Compensation & Benefits

• Compensation commensurate with experience.
• Competitive benefits package and employee programs.
• Strong personal and company growth opportunities.

For candidates in the states of California, Colorado, New York and Washington, the anticipated annual base salary for this role is between $75,000 - $130,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role.

Location

Remote position. Coverage for contract development and maintenance includes North America and South America.

Equal Opportunity

The employer is an equal opportunity employer.