LCC Shared Services Analyst - Contracts

Overview

This role supports Legal, Contracts, and Compliance (LCC) shared services by ensuring the accuracy, accessibility, and alignment of shared resources, documentation, training tools, and collaboration platforms. The position contributes to operational transparency, audit readiness, and process improvement.

Responsibilities

• Perform initial intake of LCC requests through designated enterprise intake processes and tools.
• Maintain accurate and complete data across tracking tools, platforms, and internal systems.
• Monitor and manage centralized communication channels, including shared inboxes, ticketing systems, and request queues.
• Log incoming requests, track status updates, and provide timely communication to internal stakeholders.
• Resolve routine intake questions and assist requesters with troubleshooting documentation, templates, or required information.
• Route requests for review, approval, or escalation according to established workflows and compliance requirements.
• Conduct basic compliance checks to confirm required documentation, mandatory data fields, and approval steps are completed.
• Upload, index, name, and maintain records in designated repositories to ensure documentation is complete, accurate, and retrievable.
• Support record maintenance activities, metadata updates, and system corrections.
• Participate in training sessions to learn processes, standards, and enterprise tools.
• Support process improvement activities through minor updates to workflows, templates, or documentation.
• Recommend small improvements to systems, tools, or processes to enhance efficiency, accuracy, and turnaround time.
• Escalate complex, unclear, or risk-related issues to senior analysts, supervisors, or management.
• Log turnback activities, errors, or issues into designated tracking systems to support continuous improvement.
• Maintain accuracy, completeness, and timeliness of all records to support compliance and audit readiness.
• Support LCC training programs by updating training catalogs, materials, and records, and maintaining training schedules.
• Manage contents of the Knowledge Library.
• Review access requests to LCC tools in accordance with standard guidance; update master data as needed.
• Perform other activities as assigned.

Requirements

• Typically requires a Bachelor’s degree.
• Experience performing intake and routing of requests through enterprise processes and tools.
• Experience maintaining accurate and complete data across tracking tools, platforms, or internal systems.
• Experience monitoring and managing centralized communication channels such as shared inboxes, ticketing systems, or request queues.

Preferred Qualifications

• Less than 2 years of relevant experience in a corporate environment.
• Experience with written and verbal English communication to collaborate with global teams.
• Experience reviewing documents and maintaining records with attention to detail and accuracy.
• Ability to consistently follow defined processes, work instructions, and compliance requirements.

Compensation & Benefits

Benefits package includes:

• Group Term Life Insurance
• Group Health Insurance
• Group Personal Accident Insurance
• Entitled for 18 days of vacation and 12 days of contingency leave annually
• Employee scholar programme
• Work life balance
• Car lease programme
• National Pension Scheme
• LTA
• Fuel & Maintenance /Driver wages
• Meal vouchers

Location

• India
• IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli

Background Check

• Background check and drug screen required (every external new hire in the India)
• Drug Screen only performed for Operations Positions

Equal Employment

The employer adheres to principles of equal employment and provides consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.